Pinnacle Service Solutions Group, an Ingram Micro Company
PSSGI provides the best in class solutions for after-sales support to the consumer electronics manufacturers and retailers with repair services and dynamic, flexible reverse logistics solutions. Our 200+ consumer electronics professionals create a team dedicated to a process that delivers the very best in improved customer satisfaction and loyalty. The PSSGI process is designed to significantly improve efficiencies in the repair cycle and reduce repair cycle time. PSSGI clientele have assurance that each and every repair is guaranteed to meet or exceed the customers’ expectations by eliminating the barriers inherent in today’s legacy type servicers. Our PSSGI process integrates all necessary supply chain partners involved with the support and repair of products for generating an outstanding cost effective solution.
PSSGI offers the following comprehensive service solutions...
- 120+ factory-authorized and trained technicians to provide warranty service for most major manufacturers, we are also authorized service provider for many third party administrators (TPAs) of extended service plans.
- Nationally certified technicians are strategically dispatched for in home service within hundreds of locations in New England, Indiana, Kentucky, and Florida.
- Extensive in-house parts inventory, with sophisticated real-time scheduling system, and GPS-enhanced fleet dispatch and tracking capabilities.
- Certified Service Center (CSC) - one of just 20 certified in the country, assures retailers and customers that our business practices... everything from management and customer service policies to our dress code meet or surpass the service industry most stringent criteria.
- Reverse Logistics: Depot repair facilities in Massachusetts and Indiana depot repair solutions are customer-tailored to meet the needs of the customer and product type. They feature state-of-the-art repair technologies and employ highly skilled technicians that work on virtually all consumer electronics equipment - from headphones to LCD monitors.
PSSGI is a proven high-end solutions service that streamlines the repair process that very few manufacturers or retailers care to develop and manage as part of their core competency. With PSSGI repair services, you benefit from the long-standing, well-experienced infrastructures of our professionals, processes and solutions technology, without the burden of running it.
For additional information, please contact:
Pinnacle Service Solutions Group
An Ingram Micro Company
169 Ferry Rd..
Haverhill, MA 01835
Office: (978) 374-9877
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